I was in my sick bed recovering from a very bad chest infection,when I saw the DPD local delivery van pull up outside of my driveway.
The driver was very careful in how he handled this bulky parcel,and very diligently carried it past my car.
My Wife received it,but being disabled,asked the driver to put it in a place out of the way of the door.
She came into my room after the driver left and said he was a real canny lad and was extra careful how he handled the package.
Upon further recovery the next day,I ventured to have a look at the parcel,and heard the sound of broken eggshells from inside the box!
Somehow,and it doesn't matter how,the backbox for the remote switch was shattered into lots of small pieces,and were rattling around causing further damage to the other parts,just minor,but damage nevertheless.
I contacted i-sells.co.uk soon as I could,and immediately received a nice reply
and apology from Kevin,at the company.
All he required was the serial number of the machine,and that was that!!
My finger had hardly pressed the send button on the e-mail,when I received a mail telling me a replacement unit was on it's way,to be delivered today!!
I only replied to Kevin yesterday morning after 11-0am,and the parcel arrived intact this afternoon!!!
I forgot to state that the original order was processed and delivered within 2 days,with several update e-mails on the progress of the order!
This is the second time I have dealt with this company and would recommend them to anyone!. It will be very hard to find another company so dedicated to customer care and after-sales service!!
They have no fear of ever losing their reputation with this sort of service!
Well done to i-sells,and Kevin,[and Cory,who dealt with me on a previous order!]
NOW!,seeing as I am still recovering from being ill,I haven't fitted the unit,but it is well made and designed,sturdy,the power supply is now built onto the machine very neatly,so no need for brackets to screw it onto a joist,as previously advertised.
Everything about all the separate components,tells me that this machine will do it's job fuss-free!!
Once it is up and running,I will report in detail on it's performance,in dealing with my condensation and mould problems in my bungalow.
Up to now,five stars for a five-star company and team!!
Bill.