- Plastic Ducting
- Metal Ducting
- Flexible Ducting
- Extract Fans
- Heat Recovery
- By Brand
What are the normal delivery times? How long will my order take to arrive?Click to see
How can I track my delivery once it's shipped?Click to see
Check your order confirmation email for tracking information. Once your order is shipped, you will automatically receive an email with all the tracking information inside.
If it's shipped via TNT, you will receive a consignment number and you will be able to check delivery progress on TNT website at http://cgi.tnt.co.uk/trackntrace/ or freephone 0800100600
Orders sent via Royal Mail post are untrackable, please allow up to 5 working days for delivery.
Direct from factory - please email dispatch, and as soon as we have any answers will advise you.
What do I do if the item has been damaged?Click to see
Please inspect the item thoroughly for damage BEFORE signing for it or accepting it. If damage has occured, only sign for the item as damaged or reject the delivery. We cannot pursue the issue with our couriers if this is not done.
When will my order be available for collection from the Trade Counter?Click to see
You will receive an email which will confirm that order is available to collect
Alternatively please call 0208 463 9690 to confirm and agree a collection date/time.
Can I collect from you?Click to see
Yes you can. Our trade counter is located in London, SE12 0TX. Get directions
You may want to give us a call to make sure we have the products in stock. Call us on 0208 463 9690. Or fill in this Contact Form.
We are open Monday to Friday from 8:00am to 17:30pm. We also work on Saturdays from 9:00am to 12:00pm, but call us before visiting on a Saturday.
I received my order, but some products are missing. Why isn't it all there?Click to see
Usually this means that the order has been split into 2 or more shipments which should arrive on the same day or the next. This will either be because they are coming from a different warehouse, or the delivery times on the individual products aren’t the same. If you still feel something is wrong please call on 0208 463 9696