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Returns / Replacements Delivery Trade Account About Us F.A.Q Information Terms and Conditions Privacy PolicyShowroom Store, Visit us: 15 St John's Parade, Sidcup, Kent, United Kingdom, DA14 6ES. Get Directions
Head Office: 1st Floor, 9-11, Sidcup High Street, Sidcup, Kent, DA14 6EN
Call us: 020 8463 9696 (international +44 20 8463 9696)
OPENING TIMES
Monday - Friday: 8:00am to 17:30pm
Saturday: 9:00am to 12:00pm
Sunday: Closed
Send us a message and we'll respond within 48 hours.
If you would like to submit a return for either a refund or a replacement, please follow these instructions:
1. Go to your Orders List / Returns list
Start by signing into your i-sells.co.uk user account and navigate to "Orders List / Returns".
Click here to sign in & go to Orders List / Returns list
2. Find the products you would like to return
On this page, you will see a list of your previous orders. Click the red "Return Product" (1) button or use the Drop Down Menu (2) on the right.
Selecting more products
If you would like to select more products from other orders you have placed. Start by selecting your first product for return, then click "Confirm and select more products" (1). You will be taken back to your orders list where you can select products from other orders.
You can also just "tick" other products from the same order. Below example: You could select all 3 products to be returned by clicking on them.
3. Add additional information
Once you have selected the products to be returned and clicked on the "Continue with return" button you will be able to enter further information about your return.
Here you will see the list of products you have selected to be returned. Enter additional information such as why you are returning the product, quantity you are returning and whether you would like a refund or a replacement.
Our standard returns policy is 60 days from the date of your order. You will be able to see how many days remain for the return eligibility.
Electrical & warranty products
If your product is covered by warranty but is outside of the 60 day return period, your return form will be hidden unless you click the "Electrical item" button and continue with the return. If your product is still under warranty we will check it and will take the appropriate action such as repair, replace or refund.
4. Submit your return
Once you have entered all the product return information, click "Complete This Return". Your return will be submitted and you will be given an RMA number along with instructions on how to send us back the products. You will also receive an email confirming your return and instructions on how to send us back the products.
5. Send us back your products
Please send us back the products. The address details will be provided on the submission of your return.
Make sure you:
- Write the RMA number on the label/parcel!
- Don't stick postage labels on product retail packaging!
- Remember to obtain proof of postage!
Our Address:
RMA# 0000 (Replace 0000 with your RMA number)
Returns Department, i-sells.co.uk
15 St John's Parade
Sidcup
Kent
DA14 6ES
Your VAT invoice is only generated after your order has been despatched.
To find your VAT invoice online follow these steps:
- Start by signing into your i-sells.co.uk user account and navigate to "Orders List / Returns".
Click here to sign in & go to Orders List / Returns list - Find your order from the list.
- Click the View Invoice link and you will be able to view your invoice.
- You can either print or save as a PDF by changing the printer to PDF file from the print menu.
Download and fill in this form, then send it back to us by email.
Download Form