Safe metal ducting contains rubber seals while standard metal ducting does not.
Call us 020 8463 9696
Bathroom zones are just a way of telling which extractor fan you can install in a specific place.
How do I submit a return?
If you would like to submit a return for either a refund or a replacement, please follow these instructions:
Start by signing into your i-sells.co.uk user account and navigate to "Orders List / Returns". Click here to sign in & go to Orders List / Returns list
On this page, you will see a list of your previous orders. Click the red "Return Product" (1) button or use the Drop Down Menu (2) on the right.
Selecting more productsIf you would like to select more products from other orders you have placed. Start by selecting your first product for return, then click "Confirm and select more products" (1). You will be taken back to your orders list where you can select products from other orders. You can also just "tick" other products from the same order. Below example: You could select all 3 products to be returned by clicking on them.
Once you have selected the products to be returned and clicked on the "Continue with return" button you will be able to enter further information about your return. Here you will see the list of products you have selected to be returned. Enter additional information such as why you are returning the product, quantity you are returning and whether you would like a refund or a replacement.
Please noteOur returns policy is 30 days from the date of your order. You will be able to see how many days remain for the return eligibility. Electrical & warranty productsIf your product is covered by warranty but is outside of the 30 day return period, your return form will be hidden unless you click the "Electrical item" button and continue with the return. If your product is still under warranty we will check it and will take the appropriate action such as repair, replace or refund.
Once you have entered all the product return information, click "Complete This Return". Your return will be submitted and you will be given an RMA number along with instructions on how to send us back the products. You will also receive an email confirming your return and instructions on how to send us back the products.
Please send us back the products. The address details will be provided on the submission of your return.Make sure you:
FREEPOSTMost returns are FREEPOST eligible, for others, you may need to arrange postage, full details are provided after you submit your return and obtain an RMA number.
Note: Freepost is limited to parcels 600mm in length, if the products you are returning exceed this length, please see the alternative shipping methods.
Our Address:RMA# 0000 (Replace 0000 with your RMA number)Returns Department, i-sells.co.uk2 St John's Parade Sidcup Kent DA14 6ES
Freepost for returns
FREEPOSTMost returns are FREEPOST eligible, for others, you may need to arrange postage, full details are provided after you submit your return and obtain an RMA number.Freepost parcels can be dropped off at your local post office.Post Office Branch Finder
Where do I send my return?
Once you submit your return and are issued an RMA number, you will be given full instructions and address where to send back your returns. Please see the "How do I submit a return?" FAQ for information on how to create a return online.
Our Address (Non-Freepost):RMA# 0000 (Replace 0000 with your RMA number)Returns Department, i-sells.co.uk2 St John's Parade Sidcup Kent DA14 6ES
Make sure you:
Return day policy
100% satisfaction guaranteed or your money back!
If you are unhappy with any product purchase, you may return it within 30 days from purchase for a full refund. This applies to all our goods except non-stock or non reusable items such as chemicals, coatings, plasters, clearance items etc where the item has been opened, and to special order items (items built to order or not carried in stock). This is in addition to your statutory rights.
Goods must be returned in resaleable condition, complete with all contents and packaging.
In most cases, there will be no restocking fee.
If you would like to return items after 30 days, large items over 1 mtr, special order items, or you are a business customer, please contact us to discuss options and restocking charge (usually 25%).
How long will my return take to be processed?
Once we receive your return, we aim to process them within 1-3 working days.
You will be notified by email every step of the way:
Returning for a different product
If you would like to change your ordered product to a different size, model, make or to any other product. Please request a Refund for your ordered product and order your desired replacement product.
Replacements only apply in cases where a product is damaged or broken on arrival. We can only replace "like for like"
Returning Custom, Special & Factory Made Products
These type of products usually cannot be returned as they would have been made specific to your requirements. Call us if you would like to return special or custom made products. In some cases we may be able to charge a restocking fee for these returns, however this will depend on the products.
Delivery usually takes 2 - 4 working days. Orders over £100 are delivered free with UK Standard Deliveries
All our online orders are processed through a secure payment service using up to 256 bit encryption system.
Need help with your order?
Call us on 020 8463 9696
Further information can be found here.
i-sells.co.uk supplies our wide range of products daily throughout the UK -
export enquiries are welcome. I-sells for all your ducting, ventilation, air conditioning and damp control needs
Prices include VAT @ 20% where applicable for
trade and export purposes
Express delivery options available on orders placed before noon for in stock items.
2 St John's Parade, Sidcup High Street, Sidcup, Kent, DA14 6ES Get Directions
Contact us: email@example.com Telephone: 0208 463 9696 (international +44 20 8463 9696) Vat Registration number: GB788304203